Premium Service

High Quality Goods

We ensure every product meets our high standards of craftsmanship and durability.

Express Delivery

Fast and secure shipping to your doorstep within 5 business days.

100% Leather

Premium quality genuine leather, handcrafted for durability.

Free Return

Hassle-free returns if you're not completely satisfied.

RETURN AND EXCHANGE POLICY

FACOM TREND | RETURN AND EXCHANGE POLICY

1. Eligibility Period Return and exchange requests must be formally initiated within 14 (fourteen) days from the date of delivery. Any requests submitted beyond this mandatory timeframe will not be eligible for processing.

2. Conditions for Returns To qualify for a successful return, the following criteria must be strictly adhered to:

The merchandise must remain unused, unwashed, and free of any physical impairment.
All items must be returned in their original packaging, including all intact tags and accompanying accessories.
Products must be in the same clean and hygienic condition as when they were originally dispatched.
The original invoice or order documentation must be enclosed within the return shipment.

3. Non-Returnable Items and Exceptions Return requests will be declined under the following circumstances:

If the item exhibits signs of wear, soiling, or damage.
If the original packaging or labeling is missing or compromised.
If the 14-day eligibility window has expired.
If the product is a custom-made or personalized order.
Items that are restricted from return due to health and hygiene standards.

4. Procedural Steps for Returns To commence a return, please follow these instructions:

First, contact our support team through the official communication channels.
Clearly state your order number and the specific rationale for the return.
Upon receiving official approval, dispatch the item to the designated return address.
Once the shipment is received and passes quality inspection, the refund process will be initiated.

5. Logistics and Shipping Costs

Defective Goods: If the return is necessitated by a manufacturing defect or an incorrect shipment, all shipping costs will be covered by Facom Trend.
Discretionary Returns: For returns based on personal preference, such as a change of mind or sizing errors, the shipping expenses are the sole responsibility of the customer.

6. Refund Disbursement

Following the verification of the returned goods, refunds will be processed within 5 to 10 business days.
Reimbursements will be issued via the original payment method used during the purchase.
Please be advised that processing durations may vary depending on the policies of your financial institution.

7. Product Exchanges

Exchanges for alternative colors or variants are permitted, contingent upon current stock availability.
Exchange requests must be filed within the same 14-day window.
All logistics costs associated with the exchange process are to be settled by the customer.

8. Customer Support For any inquiries regarding your order, returns, or general assistance, please reach out to us through our official website.